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FAQ - Hopefully this page should have the answers to any questions, if not just call us on 01934 519555 or email:

How much is the postage and packing?

Postage & Packing is charged at the following rates:

  • Orders up to £5                                = £1.50

  • Orders between £5.01 & £10.00       = £2.95

  • Orders between £10.01 & £20.00     = £3.75

  • Orders between £20.01 & £50.00     = £4.95

  • Orders in excess of £50.00                = £6.50

How long will it take for my order to be processed?

Wherever possible, orders are processed the day after receipt, but please allow up to 5 working days during busy periods.

How much money does the Charity receive from my order?

All the products on each individual charity page are owned by the specific charity, so all the profits go to them to continue their vital work.

I've made a mistake on my order, how can I correct it or cancel it?

Contact us within 24 hours of placing your order on 01934 519555 or email and we'll be able to correct your order and arrange a refund if necessary although there could be a transaction charge applied.

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